Shipments will take place within 1 week of order unless a shipment is being dyed to order. Please allow 4-6 weeks for dyed to order shipments.
Returns: We want you to be happy with your yarn and roving, so if you receive your order and it isn't what you expected, we're happy to refund your credit card or issue store credit - just send the merchandise you'd like to return back to us along with a copy of the invoice included with your order. Refunds will be for the full amount of your order minus any shipping costs incurred. If you would prefer store credit, please make a note on your invoice! We can only accept returns on new, unused merchandise still in the original packaging. Please allow up to 4 weeks for returns/exchanges to be processed.
Exchanges: If you need to exchange a flawed skein for another of the same item, please send us an e-mail with your name, e-mail address, order number, and information about the issue. We will replace the item at our expense and issue you a credit for return shipping to us. Exchanges due to unreasonable expectations will be charged shipping fees. "Unreasonable expectations" include but are not limited to complaints regarding skein matching, dye jobs, and tangling of skeins, if returned merchandise is deemed to be in saleable condition.
For all other exchanges - simply return your new, unused yarn to us and place
an order for the new yarn you would like in exchange. You do not need to wait
for your return to be processed before placing the order for the new yarn.
